Frequently asked questions
Straight answers.
Before you book.
Everything you need to know about pricing, availability, payment, collections and proof of delivery.
How is my price calculated?
The quote uses the live road journey, service level and pricing rules to produce a fixed total. Some distances or specialist items require manual confirmation.
Is the displayed price the final total?
For an eligible fixed-price quote, the total shown is the journey price before booking. Any exceptional requirement is confirmed before payment.
What happens after I choose a price?
You provide the customer, collection, delivery and required-time details. Availability is checked before secure payment opens.
When is a booking confirmed?
An available fixed-price booking proceeds to payment. Once Stripe confirms payment, the booking status changes to Confirmed.
What if another booking is close to my required time?
The request is saved for manual review and payment does not open. The team can then confirm an alternative or advise what is possible.
Can I book for a future date?
Yes. Select Scheduled, choose the required date and a Morning, Afternoon or Evening window, and complete the full collection and delivery details. Evening bookings include the displayed 75% out-of-hours premium.
What information is needed for collection and delivery?
Provide the full address including building number, street, town and postcode, plus the on-site contact name and telephone number.
Do you carry restricted or specialist goods?
Some goods need manual confirmation and others cannot be carried. Check the prohibited goods page or contact Priority X before booking.
Will I receive proof of delivery?
Yes, the delivery workflow is designed to record completion and provide delivery evidence for the booking.
Do you offer business accounts?
Yes. Business support is available for organisations arranging urgent, planned or repeat courier journeys.
Ready when you are
Still need an answer?
Contact the team with the journey or booking detail you need help with.